Reviewing & Improving Business Processes - Online Classroom

This training course is a teaching tool for all managers regardless of their industry or functional area. It educates them on the concepts and tools needed by managers in leadership positions to make process changes in the areas for which they have accountability.

Learning Outcomes:

By the end of the training course, the participant will be able to understand:

• learn a methodology of process improvement and tools to execute it
• compare/Contrast popular performance improvement movements (6 Sigma, ISO, Baldrige)
• discuss critical process improvement tools and their practical application on audits
• learn the concept of process mapping and how to apply it
• gain knowledge on the delicate balance between risk management and best practice efficiencies
• glean insights into performance measurement principles and project management guidelines
• learn how to create action plans to communicate process improvement ideas to process owners
• understand the components of effective change management for process improvements
• construct a process to quantify the tangible ROI on process improvements
• discuss the 17 principles to Excellent Business Processes
• read real-world case study examples

CPE Points: 7

Knowledge Level: Intermediate

Delivery Format: Facilitator-led training via Zoom (Note: This training program will be delivered in two 3-and-a-half-hour lessons, over two days using Zoom. Registrations will be strictly limited to 15 participants to allow maximum interaction in the online environment.)